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GUARD SERVICE STARTS @ Pamplona Gate
As mentioned in prior emails, we have been waiting for Patrol Masters, our new guard service provider to secure the full-time guard for our community.  We were notified last week that a guard had been secured and service started today.  
 
Here is our plan.  It is not perfect and we know that, but are just trying to do our best job at this and to see how it flushes out.  We will modify as we need to and keep everyone apprised.  Remember, this service is not inexpensive.  The cost is $1,200 per week as part time guards are not available.  
 
After the service has been in place for at least 30 days, we will take an informal poll of the community to get input as to how homeowners feel about it and the cost, which is roughly $40 per home monthly.
 
Here is an overview of the service being provided:
 
SHUTTING DOWN THE VIA PAMPLONA GATE ENTRY -- 30 minutes in the AM (dropoff) and PM (pickup)
We will close (block) off the Via Pamplona entry in the morning and afternoon times for 30 minutes during the height of the school drop off and pick up.  This prevents parents from using the entry and hopefully will stop the current practice of parents telling their kids to walk down Stallion Ridge to get picked up -- in order so that they can pull out and use our entries as a turnaround point.  Not only is it dangerous for the students, it's dangerous for all of us as drivers.  Parents should stay in the vehicle line ... period.
 
MORNING:  Approximately 8:45 - 9:15 Mondays; or 8:10 - 8:40 Tuesday - Friday
AFTERNOON:  Approximately 3:10 to 3:40, Monday - Friday (or until the pick up line has diminished)

If you have any vendors, housekeepers, nannies, etc., that usually arrive between these times, please have them use the Via Granada gate.  In addition, all homeowners need to remember to revert to using Via Granada during the school drop and pick up times as well.  If you forget and you make a U-turn at the Pamplona gate, it's an illegal U-turn, and we don't want you to get a ticket.  The sheriff told us today they will try to be forgiving for homeowners, but it causes them problems having to figure out who's a resident and who's not -- and they won't repeatedly issue warnings.  The sheriffs that were on site today were very supportive of our efforts.

GUARD SERVICES DURING THE DAY
The guard will focus on the school issues as his top priority.  However, during the quieter hours, he will be doing routine patrolling of our community.  On Fridays, he will also be placing courtesy reminders on vehicles parked on the street during street sweeping times (10 a.m. - 2:00 p.m., but our service is usually over by noon).  If you are going through Via Granada and he's in the guard house, roll down you window and say hello ... his name is Abraham.

BOARD OF DIRECTORS ELECTION DEFERRED
Be advised that the Board of Directors election previously slated for April 19th in conjunction with our Annual Meeting has been postponed.
 
There have been many legislative changes that affect the way elections are held and we needed to update our official rules to comply with those changes.  The new election rules will be send to homeowners via email and posted at the park to meet our posting requirement.
 
The rules must be posted for 28 days to allow for any homeowner comment and they will be approved by the Board.  We will advise when the new election date is as soon as it is determined.

New Vehicle Gate Motors
During January, the Association replaced its 4 vehicle gate motors.  These new motors should vastly improve performance.  You may notice slower gate opening and closing operations.  This is because these new motors have advanced electronics that slow the momentum of the gates as they approach the fully open and closed positions.  This slowing reduces the strain on the motor and gate arm components.  The lack of this feature on the old gate motors caused many of their service issues.

Water Services Switched to Santa Margarita Water District
On November 15, 2021, Santa Margarita Water District (SMWD) began providing water and wastewater services to all residents and businesses in San Juan Capistrano.  Customers in San Juan Capistrano will carry over their existing San Juan Capistrano Water account numbers; however, to protect their personal banking information, customers using online bill pay must register on the SMWD website with a new username and password.  Customers may choose electronic or paper bill pay and have the option to pay online, by mail, by phone, or in person.  San Juan Capistrano customers.  If you have questions, contact SMWD customer care, either by phone at (949) 459-6420 or by email at customercare@smwd.com.
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